Returns

If you are in the UK, you can return your item(s) in the same condition as sent with all the original packaging intact, using Royal Mail Tracked Returns within 30 days of receipt and get a full refund for your goods.
 
Please note that you will need to cover the cost of the returns postage if you have received the correct item(s). We strive to ensure every product is sent with no defects, but if you do spot something wrong with one of our items and would like to return the item, we will cover the cost of the return for you.  
 
To return your order please print & attach your Royal Mail postage label to the front of your parcel. You can create your label by clicking here. Please note if you do use this service and have recieved the correct item(s), the return cost will be deducted from your refund amount. 
 
 
 
Please follow these steps:
1. Provide the details requested by Royal Mail.
2. Ensure the parcel is packaged up securely.
3. Take it to a Customer Service Point, Post Office, Parcel Postbox or arrange a Collection.
4. We recommend retaining your Post Office receipt as proof of return. 
5. You can track your return online using the Royal Mail Track and Trace service.
 

If you do not have access to a printer, please show the Royal Mail team your email label or QR code and they will take care of the rest.

Returns are likely to take 2-3 working days to reach their final destination. Please allow 3-5 working days for the return to be processed and the refund to be initiated. You will receive an email notification as soon as your refund is processed. The refund will be sent to the original payment method.

 

Please note:

  • Item(s) must be returned in the same condition as sent with all the original packaging intact. If any returned item(s) has been tampered with, misused or damaged, it will be returned to the customer.
  • Shipping costs are non-refundable unless the item has been received in error or is genuinely faulty. The use of our returns portal may effect your refund amount if we need to deduct any funds. 
  • If you experience any issues with the Royal Mail returns service, please email our customer support team at info@richardpaulhire.co.uk
  • Please make sure you understand and accept the Terms & Conditions before purchasing.
  • If you clearly order, and then return multiples of an item for the same person (i.e. 3 lots of the same item in different sizes and kept 1), we may add an additional processing and handling fee at our discretion.

  

Returning from outside of the UK:

  • If you wish to return your order from outside of the UK, unfortunately you will not be able to send goods back via the Royal Mail Tracked Returns portal. 
  • Please note that unless your goods have been received in error, you will liable for the cost of return.
  • To arrange a return from outside of the UK, please email our customer support team at info@richardpaulhire.co.uk

 

Requesting an exchange:

  • If you wish to return your item in exchange for another one of our products, please email our customer support team at info@richardpaulhire.co.uk or call us on 01789 296018 and they will advise on how to proceed.

  

 

RETURN ADDRESS:

Returns & Exchanges

Richard Paul Menswear

172 Masons Road

Stratford-upon-Avon

Warwickshire

CV37 9NF